Shipping Policy

Zoha Collections Australia — Shipping Information

At Zoha Collections Australia, we carefully prepare and package every order to ensure your purchase reaches you safely and securely.

Processing & Delivery Time

Orders are processed and prepared for dispatch after confirmation.

Our estimated delivery time is 14–18 working days from the date your order is confirmed.

Please note that delivery times are estimates and may vary due to circumstances beyond our control, including customs clearance, public holidays, weather conditions, courier delays, or other unforeseen circumstances.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including the correct postal/ZIP code and contact information.

Zoha Collections Australia will not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Tracking Information

Once your order has been dispatched, tracking information may be provided where available. Customers can use the tracking details to monitor the progress of their shipment.

International Orders & Customs

For international orders, shipments may be subject to customs duties, taxes, or other charges imposed by the destination country. Any such charges are the responsibility of the customer.

Customs clearance may also cause additional delays beyond the estimated delivery timeframe.

Delivery Delays

While we aim to deliver all orders within 14–18 working days, Zoha Collections Australia cannot guarantee an exact delivery date. Delays caused by courier services, customs, weather, holidays, or other circumstances outside our control are not considered grounds for cancellation or refund.

Important Notice

By placing an order with Zoha Collections Australia, you acknowledge and agree to our shipping terms and estimated delivery timeframe.

Thank you for choosing Zoha Collections Australia.